Shipping policy

1. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Domestic & International Shipping Rates and Estimates

We currently offer shipping services to Canada and the United States.

• Shipping Charges: Shipping charges for your order will be calculated and displayed directly at checkout.

• Estimated Delivery Time: Once processed, standard delivery transit times typically take 3 to 7 business days to arrive at your destination, depending on your location.

3. Duties and Import Taxes

Your order may be subject to import duties and local taxes, which are incurred once a shipment reaches your destination country. NORTE is not responsible for these charges if they are applied; they are your responsibility as the customer.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us with your name and order number so we can look into it for you.

5. Contact Us

If you have any further questions regarding our delivery practices or need assistance with a shipment, please contact us directly at:

Operating Name: NORTE ®

Trade Name: Norte Creations ™

Legal Entity: 1001420061 Ontario inc

Email: info@nortecreations.ca

Business Address: 6D-7398 Yonge St Unit #592, Thornhill, ON, L4J 8J2, Canada