Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process
To start a return, you can log into your customer account on our store to submit a self-serve return request, or contact us directly at info@norteoutdoors.ca.

Returns must be sent by mail to the following address:

Operating Name: NORTE® Outdoors
Trade Name: Norte Creations™
Legal Entity: 1001420061 Ontario Inc.
Business Address: 5 - 200 Green Ln East, Unit #434, East Gwillimbury, ON L9N 0Z7

If your return is accepted, we’ll send you shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@norteoutdoors.ca.

Return Shipping Fees & Restocking

Return Shipping Costs: We provide return shipping via Canada Post. The cost of return shipping is free of charge if the item is defective, damaged, or if you received the wrong item. For regular returns or customer remorse, the customer is responsible for the return shipping cost.
Restocking Fees: We charge $0 restocking fees on all valid returns.

Damages, Issues, and Exceptions

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sale Items: In accordance with our store settings, sale items are fully eligible for returns and exchanges under our standard 30-day policy guidelines.
Gift Cards: Please note that gift cards remain non-returnable.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process
To start a return, you can log into your customer account on our store to submit a self-serve return request, or contact us directly at info@norteoutdoors.ca.

Returns must be sent by mail to the following address:

Operating Name: NORTE® Outdoors

Trade Name: Norte Creations™

Legal Entity: 1001420061 Ontario Inc.

Business Address: 5 - 200 Green Ln East, Unit #434, East Gwillimbury, ON L9N 0Z7

If your return is accepted, we’ll send you shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@norteoutdoors.ca.

Return Shipping Fees & Restocking

Return Shipping Costs: We provide return shipping via Canada Post. The cost of return shipping is free of charge if the item is defective, damaged, or if you received the wrong item. For regular returns or customer remorse, the customer is responsible for the return shipping cost.

Restocking Fees: We charge $0 restocking fees on all valid returns.

Damages, Issues, and Exceptions

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sale Items: In accordance with our store settings, sale items are fully eligible for returns and exchanges under our standard 30-day policy guidelines.

Gift Cards: Please note that gift cards remain non-returnable.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return ConditionsTo be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return ProcessTo start a return, you can log into your customer account on our store to submit a self-serve return request, or contact us directly at info@norteoutdoors.ca.

Returns must be sent by mail to the following address:

Operating Name: NORTE® Outdoors

Trade Name: Norte Creations™

Legal Entity: 1001420061 Ontario Inc.

Business Address: 5 - 200 Green Ln East, Unit #434, East Gwillimbury, ON L9N 0Z7

If your return is accepted, we’ll send you shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@norteoutdoors.ca.

Return Shipping Fees & Restocking

Return Shipping Costs: We provide return shipping via Canada Post. The cost of return shipping is free of charge if the item is defective, damaged, or if you received the wrong item. For regular returns or customer remorse, the customer is responsible for the return shipping cost.

Restocking Fees: We charge $0 restocking fees on all valid returns.

Damages, Issues, and Exceptions

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sale Items: In accordance with our store settings, sale items are fully eligible for returns and exchanges under our standard 30-day policy guidelines.

Gift Cards: Please note that gift cards remain non-returnable.The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process
To start a return, you can log into your customer account on our store to submit a self-serve return request, or contact us directly at info@norteoutdoors.ca.

Gift Cards: Please note that gift cards remain non-returnable.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.